Peggy Noonan touches on consulting

If I could do it all over again, I’d be a writer. And I’d be like Peggy Noonan. Here she is on consulting:

There are reasons for traditions and arrangements. Sometimes they are good and sometimes not, but they are reasons, explanations grounded in some sort of experience. I had a conversation about this a few years ago with a young senior at Harvard who on graduation would go to work for a great consulting firm that studies the internal systems of business clients to see if they can be bettered. He asked if I had any advice, which I did not. Then I popped out, with an amount of feeling that surprised me because I didn’t know I had been thinking about it, that he should probably approach clients with the knowledge that systems and ways of operating almost always exist for a reason. Maybe the reason is antiquated or not applicable to current circumstances, but there are reasons for structures, and if you can tease them out they will help you better construct variations or new approaches. I can’t remember why but this opened up a nice conversation about how consultants walk into new jobs with a bias toward change—the recommendation of change proves their worth and justifies their fees—but one should be aware of that bias and replace it with a bias for improvement, which is different.

The rest of her post is fantastic (as usual), but the point is clear from the introduction’s implications.

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